Frequently Asked Questions
This Agreement was last modified on 20th February 2020
Shipping Information
How Do I Track My Order?
After the Shipment of the product, we provide the shipping tracking docket number of the respective courier company to the customer via telephone, WhatsApp, or email.
Do I Need A Account To Place Order?
You can place your order as a Guest customer, but if you register with us and make your account on our website then it is always easy to find out your all orders anytime.
Which spare parts are covered under Warranty ?
Under Warranty period, all electrical/electronic parts are covered for 1 year. The warranty is governed by terms & conditions mentioned on warranty card, please read it. The consumable parts are not covered in warranty as it is consumed by the quantity of usage and the quality of input/sourced water.
These include:
§ Booster Pump
§ SMPS/Adopter
§ Solenoid Valve
§ Flood Valve
§ Auto Cutoff Switch
§ UV Choke
§ HPS/LPS
These exclude:
§ Pre-Filter (Consumable Item)
§ Sediment Cartridge (Consumable Item)
§ Carbon Cartridge (Consumable Item)
§ Membrane (Consumable Item)
§ UV Lamp (Exclude by Vendor Company)
§ Plastic Parts (Due to physical damage/other reason)
Will you be more specific about membrane life?
Of course. There’s no specific life of a membrane. It’s life can’t be measured by the TIME. It’s life depends on two main factors:
1. The Quantity of usage means how much water membrane filters
2. The Quality of input/sourced water means what TDS level of water has at your place and other factor like turbidity, iron level etc.
Generally a membrane can filter 6000 to 10000 ltrs of water depending upon the input TDS level and subject to all other filters preform in good condition.
What services do you provide?
Aquafresh RO Services
When should we give you a service call?
It is recommended to get service of your water purifier in every interval of six (6) months.
When do you change the electrical parts of my R.O. system?
We change electrical parts when they malfunction or stop working. There’s no defined intervals for changing them.
What do you mean by Delhi & NCR and what about your services/warranty terms related to it.
Delhi means the urban area of Delhi and NCR means the urban area of National Capital Region: Gurgaon, Faridabad, Noida, Ghaziabad. We are only covered a limited area of NCR,
The services & warranty terms in Delhi & NCR
a) Free standard installation
b) One year warranty as per warranty conditions.
c) Cash on Delivery (COD) facility available.
The Offsite services & warranty terms for other cities in India than Delhi.
a) Free Shipment in anywhere in India.
b) One year warranty managed and delivered by courier service .
c) Free spare parts in warranty are provided, but Installation and Service charges are managed by customer’s end
d) Cash on Delivery (COD) facility is not available